SANRAL is the South African National Roads Agency SOC Limited, responsible for managing and developing the national road network. Gauteng’s GFIP e-tolls ended on 12 April 2024. Mobility tags remain usable at conventional toll plazas and participating parking facilities. The old GFIP scheme should not be confused with current tag services.
What are SANRAL etags?
Before diving into the full length and bulk of this article, you must first know what these etags are. And as promised, we will explain it to you as simply as we can. First, the (e) stands for electronic, so we know it is an electronic device. Then a tag is something that is attached to some other thing. Well, explain, take the labels on your clothes; for example, they are attached to your clothes when you purchase those tags. In our context, an ETag is attached to your car. The device is an electronic device that is placed inside of the car on the windscreen.
This tag acts as some sort of identification for the car since it is connected to your licence plate number and your e-toll account on SANRAL. It also has information on what type of vehicle you have.
How do etags work?
Readers at participating toll plazas detect the tag linked to your vehicle and Mobility Account. The former Gauteng GFIP gantries no longer levy e-tolls; they are not a reason to top up an account.
Where can I buy an ETag?
For current tag purchasing channels and availability, check SANRAL’s Mobility Account service. Historic retail arrangements may have changed:
- you can order your tag online on the SANRAL website at www.sanral.co.za.
- You can call in to order by calling this number: 0800 726 725
- You can also purchase an ETag at any E-Toll Customer Service Outlet in a mall or along the Gauteng road.
- Check current tag availability with SANRAL; participating retailers can provide account top-ups.
Where do I register an e-toll account?
For current tag services, register a SANRAL Mobility Account. The following channels may provide assistance; confirm the latest process with SANRAL:
- You can register online on the official sanral website. Launch the website and click on the e-toll option. Then proceed to register.
- You can register by downloading the Sanral app from the Apple app store (for IOS users) and the google play store (for android users). Once the application has been downloaded and installed on your device, proceed to register.
- You can register via phone call by calling this number 0800 726 725. An assistant will be there to guide you through the entire application process.
- You can also register for an e-toll account at any E-Toll Customer Service Outlet in a mall or along the Gauteng road.
- For account help, email info@mobilityaccount.sanral.co.za or call 0800 726 725; the telephone number is not a fax submission address.
SANRAL application
To ensure the security of your account and to ease its management, sanral developed a mobile application released in 2018. The applications have features that support and perform various functions, which include:
- It allows you to check your account balance.
- Using the app, you can top up your Sanral etag for your account.
- You are able to make changes to your contact information.
- With the application, you can see all the transactions you have made and download your complete transaction details.
- You have access to your receipts and statements.
- Customer service is a click away; you can easily reach them and have your worries sorted out with the application.
- The application also allows you to be able to manage all your tags on your different vehicles.
If you already have a SANRAL account, simply key in your etag login details. If you have forgotten your password, use the recovery feature to regain access to your account or call customer service for assistance if you have any difficulties.
How do I pay my etag bill?
For current conventional toll or parking use, top up a Mobility Account. Government has approved writing off historical GFIP e-toll debt, so do not confuse that debt with current Mobility charges.
You can use the prepaid method to pay in advance by loading up your account with funds. You can prepay for your tags wherever a sanral outlet is located.
Various stores and supermarkets retail tags. Such stores include ShopRite, Checkers, Pick n Pay etc. You can pay your etag bill at any of these retailers.
If you prefer to stay at home, you can pay your bills on the sanral website.
Also Read: Everything you Need to Know About IRP5 Form
SANRAL etag batteries
If a tag stops working, ask SANRAL for a replacement through an authorised customer service point. A lack of beeps at former Gauteng GFIP gantries is not evidence of a flat battery: those gantries stopped charging e-tolls in April 2024.
SANRAL contacts
If you have any questions or inquiries or would like more information about etags and how to get them, you can contact SANRAL at their corporate office using any of the following means:
Physical address: 48 Tambotie Avenue, Val de Grace, Pretoria, 0184 P.O. Box 415, Pretoria, 0001
Telephone number: 012 844 8000
Fax number: 012 844 8200
Website: www.nra.co.za
Regional offices
If you can not make your way to their corporate office, please visit any of their regional offices near you or contact them using the following information:
Southern Region
Located opposite Entrance 41, 100 Baywest Boulevard, Baywest City, Port Elizabeth, 6017 P.O. Box 27230, Greenacres, 6057. Telephone number: 041 398 3200 Fax number: 041 398 3222
Western Region
Physical address: 1 Havenga Street, Oakdale, Bellville, 7530, Private Bag X19, Bellville, 7535 Telephone number: 021 957 4600 Fax number: 021 910 1966
Eastern Region
58 van Eck Place, Mkondeni, Pietermaritzburg, 3201 P.O. Box 100410, Scottsville, 3209 Telephone number: 033 392 8100 Fax number: 033 386 6284
Northern Region
Physical address: 38 Ida Street, Menlo Park, 0081, Tshwane, Private Bag X17, Lynnwood Ridge, 0040 Telephone number: 012 426 6200 Fax number: 012 348 1512
SANRAL tenders
What are South African National Roads Agency (SANRAL) tenders?
Since Sanral is in charge of road maintenance and construction, most of their tenders are directly related to that field. The other smaller percentage of tenders are for auxiliary jobs, tasks that contribute to the facilitation of the entire construction process.
How many tender requests does the South African National Roads Agency (SANRAL) publish?
Tender numbers and closing dates change throughout the year. Check SANRAL’s current tender notices rather than relying on a fixed count in this article.
Several categories of tenders are open to interested parties to apply, such as grass cutting tenders, routine road maintenance tenders, and many others.
If you would like to stay updated about which tenders are open and which are closed, or you would want to have first-hand information about available tenders, go ahead and register on the sanral tender database. It also helps if you are already registered on the central supplier database. Since Sanral is a parastatal, its tenders would appear on the Government tenders bulletin.
How to register on the sanral supplier database:
To register for the sanral supplier database, you can simply register on the South African government’s Central Supplier Database. By registering on the central supplier database, you will be registered as a supplier. Registration does not guarantee an invitation or contract; monitor official notices for opportunities and deadlines. To register on the central supplier database, follow these steps:
Step 1:
- First, start by launching the CSD website on your device by using this link: www.csd.gov.za
- Then create a new supplier account. If you have an account, there is no need to create a new one; simply login to your existing account.
- An email will be sent to you asking that you confirm your email address; click on the confirm button to activate your account.
- You will then be required to enter your one-time pin (OTP).
- Request the pin and enter it, and your account will be activated. Once that is done, log in to the central supplier database.
Step 2:
After logging in, the next step is to fill in the required information in their corresponding fields. You would be required to:
- Fill in your supplier identification information.
- Complete your industry classification information
- You are also required to fill in your contact information.
- Fill in your address information in the corresponding field.
- Include your bank account information
- You are also required to complete your tax information.
- For non-CIPC companies, you are required to complete directors/members information.
- If you are associated with any other company or organisation, mention them in the space provided.
- Complete your commodities information
- Fill in your notification information so that you can be notified if any tenders suit you.
- If it is relevant, complete accreditations.
- Fill in the B-BBEE information.
- After filling in all the necessary information, cross-check to ensure that they are correctly entered. If everything is in order, click on SUBMIT.
Sanral Tenders
Sanral tenders for this year have been listed on their website and other websites that publish tenders. There, you will be able to see which tenders are open and which have been closed. If you are considering applying for a tender, then you should familiarise yourself with the system. The South African system of conducting tenders is usually in four stages:
- There is a request for Tenders by the organisation or company.
- Then they issue the tender documents.
- Afterwards, there is a Receipt and review of tenders that have been submitted.
- After reviewing the tenders that have been submitted, they then Award the contract to their best pick.
To find out which tenders are open and get more information on applying for these tenders, visit the Sanral website. You can as well check the government tender bulletin for tender requests that may suit you.
